Shipping Policy

DO YOU OFFER FREE SHIPPING?
Yes, we offer free premium shipping.

I JUST PLACED AN ORDER, WHEN WILL IT SHIP?
Please allow 1-3 business days for processing and production time for your order to ship out.

HOW LONG IS THE SHIPPING TIME?
Once your item(s) are dispatched, the estimated delivery time is:

Malaysia: 3-8 business days

USA: 3-8 business days

Canada: 3-8 business days

UK: 3-8 business days

Australia: 3-8 business days

New Zealand: 3-8 business days

Europe: 7-18 business days

Rest of world: 14-20 business days

HOW CAN I TRACK MY ORDER?
You will receive an email with a tracking number once we’ve sent out your item. Please allow 3-5 business days for tracking information to appear. Some items may be shipped separately from different fulfillment centers depending on your location.

CAN I CANCEL MY ORDER?
Yes! You may cancel your order within 24 hours of placing it with no penalty. If the item has already been shipped, cancellation will no longer be possible.

CANCELLATION AFTER 24 HOURS
There is no cancellation after 24 hours.

I HAVE ENTERED AN INCORRECT ADDRESS!
If you entered your shipping address incorrectly, please respond to your order confirmation email immediately with the correct address. You may also contact us at support@secondwindbrace.com within 24 hours to make changes. We cannot update the address after your product has been shipped.

MY ITEM ARRIVED DAMAGED
We pack every Second Wind knee brace with care and reinforced padding. However, in rare cases (about 1 in 1000), items may arrive damaged due to postal mishandling.

If your product arrives damaged, please contact us with:

Your order number

A clear photo or video of the damaged item

Once received, we’ll gladly send out a replacement at no extra cost.

I HAVE A QUESTION THAT WASN’T ANSWERED, CAN YOU PLEASE HELP?
If your question wasn’t covered here, feel free to contact us at any time—we’ll do our best to respond within 24 hours.

SECOND WIND